RT is an enterprise-grade ticketing system which enables a group of people to intelligently and efficiently manage tasks, issues, and requests submitted by a community of users.
The RT platform has been under development since 1996, and is used by systems administrators, customer support staffs, IT managers, developers and marketing departments at thousands of sites around the world.
Features
Track critical data
* RT is your organization's focal point for tracking tasks, issues, knowledge, and collaboration.
* It's easy to submit, assign, prioritize, search, escalate, and report on issues.
* RT keeps track of each ticket's full history and metadata to help your organization better retain knowledge and analyze trends.
* RT can track multiple projects for multiple teams within a single installation.
* RT tracks critical system metadata, including time spent per action, due dates, and estimated time to completion.
* It's easy to record private comments that are not available to end-users.
* RT's web interface comes complete with an intuitive "iterative" search interface that allows end users to construct complex queries by pointing and clicking within their web browsers.
* Users can save and edit queries later, using their browser's "bookmarks" feature.
